Shipping policy
Shipping Policy
We aim to provide reliable and efficient shipping services to ensure that your orders are delivered on time. Please review the following information regarding our shipping process, delivery times, and related policies:
1. Processing Time
• All orders are processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
2. Shipping Methods
• We offer various shipping methods to meet your needs, including standard shipping and express shipping.
• Shipping times vary based on your location and the shipping method selected:
• Standard Shipping: 7-14 business days
• Express Shipping: 3-7 business days
3. Shipping Rates
• Shipping costs are calculated at checkout based on the destination and the weight of the items.
• Free shipping may be offered on certain orders depending on promotions or minimum order value requirements.
4. International Shipping
• We currently ship to [list the countries or regions you ship to].
• Please note that international orders may be subject to additional duties, taxes, and customs fees, which are the responsibility of the customer.
5. Order Tracking
• Once your order has been shipped, you will receive a tracking number to monitor the status of your shipment.
• You can track your order directly on our website or through the shipping carrier’s website.
6. Delayed or Lost Orders
• While we strive to ensure that all orders arrive on time, there may be delays due to unforeseen circumstances such as customs inspections, weather conditions, or shipping carrier delays.
• If your order has not arrived within the estimated delivery time, please contact us at [insert customer service email] for assistance.
7. Address Changes
• Please make sure to provide accurate and complete shipping information at the time of order.
• If you need to change the shipping address, please contact us immediately. We may not be able to accommodate changes once the order has been processed.
8. Damaged or Incorrect Items
• If your order arrives damaged or you receive the wrong items, please contact us within 7 days of receiving the package. We will work with you to resolve the issue, either by sending a replacement or processing a refund.
Contact Information
If you have any questions or concerns regarding shipping, please feel free to contact us at stokado.official@gmail.com. We are here to help!